HOW TO BUY| TERMS AND CONDITIONS

GENERAL INFO ABOUT DOLLS

Gentle creation dolls have 2 different kinds of making. They are cast as from resin as from porcelain. The difference between these 2 materials you can see on About dolls page. And the full making process of doll creation here

Resin dolls

Resin dolls produced from high quality Smooth-On Task 3 resin with liquid additive that will slow color change and physical degradation due to UV exposure.

The producing time is 2-4months after preorder was closed.

Porcelain dolls

Porcelain dolls are made from Bell porcelain slip.

The producing time is 1 month (orders are temporarily not accepted)

 

ORDER INFO

Fullset Dolls

Most of fullset dolls are one of a kind and you can order them on Art Dolls page. These dolls are already finished and can be shipped within next 5 days after receiving the full payment. The layaway is acceptable for such dolls too. See the information below about different kinds of payments.

Preorder

Blank resin dolls can only be bought during the specific time when preorder is open. Not every doll is available on each preorder period. Please follow the news on this site or our social media to receive the information which doll and when wil be available to buy. In each preorder is about 25 slots, that's why preorder time can go very fast.

Portrait dolls

Currently the order of portrait doll is closed, but not forever. Follow us to receive the information when it will be open again.

Porcelain nude doll

Preorder for porcelain nude dolls is temporary closed.

By placing an order on the website, the purchaser irrevocably agrees the prices and descriptions of the products available for sale.

The work on your ordered doll (made in preorder period) begins just after full payment is received.

 

PAYMENT INFO

You can pay with your favorite method. We accept everything. All money transfer fees are already included into the doll price.

Layaway

We accept layaway through 2 different payment systems: PayPal and Western Union. If you want to pay mit layaway you should choose  Manual Payment by checkout and add a note! what kind of Layaways plans you preffer. The payment of deposit must be made within 5 days after the invoice receiving.

PayPal layaway
If you choose this kind of payment you will receive a PayPal invoice where the "partial payment" option has been activated. It means, you can pay whenever and however much you want during next 3 months of Layaway period. First payment is  a deposit to reserve your doll. There is an 5% fee applied to the full cost of your doll for establishing a layaway plan.


Western Union layaway
If you choose Western Union it is possible to pay the whole price at once or use Layaway option, 2 part payments during 3 months. Please use
Western Union online and not the office, so you can send the money from bank account to bank account without WU fees. If you pay through the office the commission Western Union is paid by the buyer. There is an 5% fee applied to the full cost of your doll for establishing a layaway plan.

In case of payment failure of the balance within the allotted time without cancellation of order and money return request, we have right put the product back on sale. If the payment failure in this maximal 3 months layaway time no previous payment will be refunded  to the customer. If you write an e-mail with cancellation of order and money return request please read the information below.
In this case we reserves the right to refuse access to the layaway option to the purchaser for any next order.

  • Credit/Debit Cards​​

  • Online Bank Transfer

  • PayPal

  • Western Union

PRICES

All prices quoted are inclusive of goods and services tax  but exclusive of shipping charges and insurance.

Product prices may be altered without notice,  does not apply to existing orders.

We reserve the right to refuse to accept any order, or any part of an order, for any reason whatsoever. We don's sell the dolls or merchandise to the owner of recasted dolls or to the people who support recasts.

 

CANCELLATIONS AND RETURNS

We provide 1 week replacement policy. If your doll is broken upon arrival or damaged due to normal wear and tear, we will send new parts free of charge within 1 week of its arrival. After 1 week, you will bear the costs associated with the new parts and shipping.

If you have received a completely damaged package, please do not accept it, return it to us.

If you doll is damaged during the shipping you MUST contact us within 3 days after receiving the damaged package with following information: tracking number, order number, photos of broken parts

If you wish to cancel your order at any time before shipment, or return your doll within 1 week after arrival, we will also provide a refund for your doll. Non refundable amount is 35% of the production cost of your doll. Every doll is made to order and there is no guaranty that the doll you chosen in this complectation and skin color can be offer once more. 

You must pay the shipping costs for return. After 1 week we no longer accept returns.

For the cancellation of order and money return request, please contact annalinberger@gmail.com

REPAIR AND DEFECTS

We provide 1 week replacement policy. During this time all replacement and repair procedures are free of charge. After that you can order new parts for your dolls but costs associated with them and shipping will be your responsibility. In this case new doll parts can have LITE difference between color tones with your doll. Unfortunately this is a production feature and can't be corrected. We do not consider this a defect. Usually, these differences are barely noticeable, even more applying the face/blush.

Sometimes dolls can have very small motes, and sanding marks. All our dolls are hand-cast and processed. Although everything is usually carefully casted, sanded and assembled, thereby preserving the best quality dolls, it does sometimes result in minor flaws . This happens very rarely and we don't consider this as a defect.

 

DELIVERY INFO| SHIPPING POLICIES

The delivery of dolls is carried out from Germany worldwide . We use just DHL delivery service.  Delivery time depends on the destination country.

Germany  2-5 days | Europa 7-10 days | Russia 15-25 days | USA 15-25 days | World till 40 days

If you would like more fast and safe delivery but more expensive, like FedEx, please reach out to annalinberger@gmail.com

International Shipping

By the delivery we send the dolls as 300€ gifts each as benefit to those with high customs fees. If you want to save money by customs and make the value of your doll as lower let us know. But you will forfeit your replacement rights and if the doll will come damaged during the shipping the repair costs will be your responsibility.

Lost doll

Sometimes unplanned things can happen. If you see that doll's tracking has stopped, let us know and we will file an international search claim, but you should do the same! If the package with the doll is totally lost and after 40 days you have no news frome the post you will receive a new doll without waiting time, but you must prove,  that you have filed a search claim on your part.

Unseen circumstances

We will not be responsible for non-delivery, delay in conveyance or execution, nor for any misfortune or harm at all caused straightforwardly or by implication by any drive majeure. This might incorporate (but not be constrained to) any act of God, natural disaster, flood or earthquake, fire, war, strike, civil commotion, epidemic, failure to get items or supplies  including the imposition of any of any export or import bans or any other cause past our sensible control.

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